WEF 29/04/2014:
By ordering any items with Miss Lobang Queen (MLQ), you are deem to agree to all our terms and conditions stated on this page. Refrain from ordering if you cannot comply. This applies to all orders, even if you do not read it before purchasing. The link of this is provided on ALL selling platform we hold.
1) MLQ is NOT responsible for any lost mails made via normal postage or am mails, and also NOT responsible with any damage made to the items made via normal postage, am mails or registered mail after we have bubblewrap it. Opting for this option is at buyer's risk.
2) MLQ DOES NOT do any refunds after payment received, the only time we will do refunds is only to out-of-stock (OOS) items.
3) Price stated are strictly non nego, all currency displayed are in Singapore Dollars (SGD). We do not do trades as well.
4) MLQ will only be responsible ONLY if you did not receive the items via either SINGPOST REGISTERED MAIL (up to SGD $60), SINGPOST SPEEDPOST (up to SGD $100), Qxpress (up to SGD $200), SINGPOST SMART PAC (up to SGD $60) or IN-HOUSE COURIER (starting from sgd $50 per trip, for supplies only, no capping limit if lost item). Any damange item via Qxpress or IN-HOUSE COURIER you can contact us for compensation up to 70% of purchased price (or up to SGD $200 value, whichever is lower). Any damage item via post with any other mailing method will not be compensated especially after we have bubblewrap them.
5) Stated waiting timing is an estimated timing. Sometimes items do arrive before stated timing & sometimes there might have unexpected delays. So if you cannot wait, please refrain from ordering. We DO NOT DO REFUNDS for back out orders under any circumstances, especially for any immigration check delays.
6) For meetups, any lateness between 16-30 minutes, there's an penalty of lateness fee of SGD $5, customer who do not wish to bear this fee, we reserve the rights not to release items to customer. Any lateness after 30 minutes, meetup will be automatically cancelled without any notice.
7) MLQ does not enterain any calls. All enquiries or orders will only be responded through: SMS, whatsapp, facebook message, Line, email, carousell or any other messaging platform. Refrain from sending multiple msges as it slows our replies. All messages will be replied within 48 hours unless we are on break, as posted on INSTAGRAM, follow us for updates. Kindly refrain from spamming.
8) There will strictly be no meetup outside sembawang area, & on every Friday & Sunday. We can however arrange helpers to be available on this two days to conduct meetup with $5 meetup fee payable to helper, on condition that he is available on that day.
9) Any items that arrived, and uncollected after a duration of 30 days (counting from the date we send a notification message of items arrival) will be all donated to charity or discarded. MLQ is not responsible for any monetary lost.
10) If there's any exchange required, customer are to bear any shipping fee (local or oversea) back to us, back to supplier/manufacture, and shipping back to you. All items will be checked for defects before releasing to customer so we are not responsible for any exchange request.
11) Items displayed on photos might not be true to real life items. This happens all the time to all online purchases, if you cannot accept difference in appearance, color, texture or sizing, please refrain from orders as we do not do free exchange or refunds. As for minor defects like loose threads, minor glue stains on less visible area (for shoes), we cannot prevent this from happening. Do not order if you are a perfectionist.
12) MLQ will not be responsible for any allergies or side effect that occur. Please read the attached ingredient/manufacture content list with items (for skincare & cosmetic) or material tag (for shoes) or any instruction manual before usage of the products.
13) We reserve all rights to post all personal particulars (that includes name, address, phone number, email address or any information provided by you to us) if buyers back out from order. (Blacklist) We also will not hesitate to publicise the content of the conversation between you and us if we find it overboard. Any usage of vulgarities on any of our staff, we will not hesitate to refer incident to legal authority & we WILL TAKE LEGAL ACTION.
14) We reserve all the rights to alter this terms and condition without any prior notice to anyone.
1) MLQ is NOT responsible for any lost mails made via normal postage or am mails, and also NOT responsible with any damage made to the items made via normal postage, am mails or registered mail after we have bubblewrap it. Opting for this option is at buyer's risk.
2) MLQ DOES NOT do any refunds after payment received, the only time we will do refunds is only to out-of-stock (OOS) items.
3) Price stated are strictly non nego, all currency displayed are in Singapore Dollars (SGD). We do not do trades as well.
4) MLQ will only be responsible ONLY if you did not receive the items via either SINGPOST REGISTERED MAIL (up to SGD $60), SINGPOST SPEEDPOST (up to SGD $100), Qxpress (up to SGD $200), SINGPOST SMART PAC (up to SGD $60) or IN-HOUSE COURIER (starting from sgd $50 per trip, for supplies only, no capping limit if lost item). Any damange item via Qxpress or IN-HOUSE COURIER you can contact us for compensation up to 70% of purchased price (or up to SGD $200 value, whichever is lower). Any damage item via post with any other mailing method will not be compensated especially after we have bubblewrap them.
5) Stated waiting timing is an estimated timing. Sometimes items do arrive before stated timing & sometimes there might have unexpected delays. So if you cannot wait, please refrain from ordering. We DO NOT DO REFUNDS for back out orders under any circumstances, especially for any immigration check delays.
6) For meetups, any lateness between 16-30 minutes, there's an penalty of lateness fee of SGD $5, customer who do not wish to bear this fee, we reserve the rights not to release items to customer. Any lateness after 30 minutes, meetup will be automatically cancelled without any notice.
7) MLQ does not enterain any calls. All enquiries or orders will only be responded through: SMS, whatsapp, facebook message, Line, email, carousell or any other messaging platform. Refrain from sending multiple msges as it slows our replies. All messages will be replied within 48 hours unless we are on break, as posted on INSTAGRAM, follow us for updates. Kindly refrain from spamming.
8) There will strictly be no meetup outside sembawang area, & on every Friday & Sunday. We can however arrange helpers to be available on this two days to conduct meetup with $5 meetup fee payable to helper, on condition that he is available on that day.
9) Any items that arrived, and uncollected after a duration of 30 days (counting from the date we send a notification message of items arrival) will be all donated to charity or discarded. MLQ is not responsible for any monetary lost.
10) If there's any exchange required, customer are to bear any shipping fee (local or oversea) back to us, back to supplier/manufacture, and shipping back to you. All items will be checked for defects before releasing to customer so we are not responsible for any exchange request.
11) Items displayed on photos might not be true to real life items. This happens all the time to all online purchases, if you cannot accept difference in appearance, color, texture or sizing, please refrain from orders as we do not do free exchange or refunds. As for minor defects like loose threads, minor glue stains on less visible area (for shoes), we cannot prevent this from happening. Do not order if you are a perfectionist.
12) MLQ will not be responsible for any allergies or side effect that occur. Please read the attached ingredient/manufacture content list with items (for skincare & cosmetic) or material tag (for shoes) or any instruction manual before usage of the products.
13) We reserve all rights to post all personal particulars (that includes name, address, phone number, email address or any information provided by you to us) if buyers back out from order. (Blacklist) We also will not hesitate to publicise the content of the conversation between you and us if we find it overboard. Any usage of vulgarities on any of our staff, we will not hesitate to refer incident to legal authority & we WILL TAKE LEGAL ACTION.
14) We reserve all the rights to alter this terms and condition without any prior notice to anyone.